Refund Policy

We want you to be completely satisfied with our services. This Refund Policy outlines the terms under which refunds may be issued for Sol 5111 services.

Setup Fee

The one-time setup fee covers custom development work tailored to your specific requirements. Due to the nature of custom development:

Before Development Begins: If you cancel before we start development work, you are eligible for a full refund of the setup fee.

During Development: If you cancel after development has started but before completion, a partial refund may be issued based on the work completed. We will provide documentation of completed work upon request.

After Delivery: Once the automation has been delivered and deployed, the setup fee is non-refundable as the custom work has been completed.

Monthly Subscription

The monthly subscription covers hosting, monitoring, maintenance, and support:

Cancellation: You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months.

Service Issues: If your automation experiences significant downtime (more than 24 hours in a billing period) due to issues on our end, you may be eligible for a prorated credit toward your next billing cycle.

Satisfaction Guarantee

We stand behind our work. If your automation does not function as specified in your service agreement within the first 30 days after deployment:

We will work to fix any issues at no additional cost.

If we cannot resolve the issues to your satisfaction, you may be eligible for a full or partial refund of the setup fee at our discretion.

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

Issues caused by changes you made to third-party services (e.g., API changes, credential revocation) without notifying us.

Failure to provide accurate requirements during the development phase.

Changes to your requirements after development has been completed.

Downtime caused by third-party services outside of our control.

How to Request a Refund

To request a refund, please contact us at [email protected] with the following information:

Your name and email address associated with your account.

The reason for your refund request.

Any relevant documentation or details.

We will review your request and respond within 5 business days. Approved refunds will be processed within 10 business days to the original payment method.

Contact Us

If you have any questions about this Refund Policy, please contact us at [email protected].